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Conversational AI Search for Shopping Centers

Win loyal shoppers with personalized AI assistance

AI Findr turns questions into visits, purchases, and tenant value, right from your digital signage and app.

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Problems

Malls rely on outdated methods to understand visitor intent.

This limits your ability to support strategy and show tenants your value.

Most visitors leave without buying

Without centralized insights, it’s hard to optimize layout, signage, and promotions.

Anchor stores dominate foot traffic

Niche retailers, which convert at much higher rates, stay hidden in plain sight.

The missing piece? Customer intent

Static directories and generic signage don’t reflect how people actually search today.

Discover Our Solutions

The Solution

An AI search engine tailored to your mall

Trained on your directory, brand, and tenant offers, AI Findr helps shoppers find more to love with each visit, while capturing insights at scale.

Instant, mobile-friendly access
1

AI Findr embeds product and application links directly into the answer thread.

Search by text, voice, or image
2

AI Findr collects contact info to make lead follow-up easy.

Multilingual, by default
3

Every interaction is logged and analyzed, revealing drop-off points, top questions, and content gaps.

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Real results for shopping centers

AI Findr drives foot traffic, lifts in-store sales, and keeps visitors coming back.

87.3
%

Queries resolved on first contact

Fewer tickets. Satisfied users. Lighter support load.

+20
%

Conversion rate

From browsing to account opening, AI Findr converts.

+39
pts

Net Promoter Score

Everyone prefers AI Findr to a chatbot.

+800
%

User growth

When it works, they keep coming back.

Proven results for malls, REITs, and property portfolios

Use Cases

How shopping centers are using AI Findr

Shopping center management teams use AI Findr’s customer insights to shape strategy and create in-demand retail spaces.

Turn shopper questions into strategy

  • See what users searched, what they clicked, and where they went next
  • Spot emerging needs and behavioral trends before your competitors do
  • Identify unmet needs to improve the mall experience

Replace static maps with location-aware directions

  • “Where can I buy new kicks?” AI Findr responds with a live, interactive walking map
  • Power interactive kiosks, your app, or WhatsApp-based search
  • Direct foot traffic to high-intent destinations

Offer new visibility channels to tenants

  • Monetize discovery by offering tenants priority placements or campaign call-outs
  • Surface paid listings at the right time, in the right context
  • Track impressions, clicks, and conversions for tenants

Put every staff member in the know

  • Ensure client managers give accurate answers to complex questions
  • Item asdadaB
  • Item C

Get Started Today!

Trusted by clients worldwide

Client testimonials

From banking to eCommerce, industry leaders trust AI Findr to transform their customer experience. Here’s how our solution is making a difference.

“The AI Findr team navigated our compliance requirements while maintaining impressive execution speed. They consistently went the extra mile.”

Oscar Frassinetti

Innovation Manager Leader

Banco de Crédito de Perú (BCP)

Testimonials

Al Findr has transformed our approach to understanding customer needs, allowing us to enhance our digital strategies effectively.

Martin Salinas
Strategy, Insights & New Business Manager
at
BIMBA Y LOLA

Al Findr improved how visitors navigate and gave us a real-time window into what they're looking for. It's helping us shape our digital touchpoint strategy and how we plan events and activities.

Martin Salinas
Strategy, Insights & New Business Manager
at
Martin Salinas

The Al Findr team navigated our compliance requirements while maintaining impressive execution speed. They consistently went the extra mile.

Oscar Frassinetti
Innovation Manager
at
Oscar Frassinetti
Features

Features built for world-class retail experiences

Enterprise-grade search with the interactivity, data enrichment, and privacy controls today’s retail innovation teams expect.

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Data auto-enrichment

Automatically supplement your knowledge base with trusted data from your partners and tenants.

Self-improving within your rules

AI Findr learns from patterns and feedback while staying aligned with your content, tone, and business policies.

GDPR-ready

Compliant with consumer privacy laws across regions, with every interaction explainable, logged, and auditable.

How It Works

Speed without the shortcuts

Start testing AI Findr in under a week and launch to your customers in under a month, without the big IT project.

1.
Information sources
2.
Business rules
3.
Insights

A collaborative knowledge base

Keep every product detail accurate, approved, and ready to launch.

  • Centralize tenant content, campaign assets, and promotional details in one place
  • Flag outdated or incorrect content before it reaches customers
  • Keep every detail accurate and approved for launch across all channels

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No-code updates

Fine-tune answers without any extra dev work.

  • Define tone, limits, and campaigns in plain language
  • Trigger promo links and event call-outs at the right moment
  • Ensure every response stays on-brand and accurate

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Your search data, visualized

See how shoppers behave, from big-picture trends to granular actions.

  • Break down activity by user, time, category, or channel
  • Compare top-performing products and search terms side by side
  • Spot gaps, friction points, and high-intent moments you can act on immediately

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AI search is the best place to start developing innovation and creating valuable digital experiences.

Flavia Marsano
Product Innovation Lead at AI Findr
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