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How do you help millions of mall shoppers find what they want?
An iconic mall in Colombia partners with AI Findr on an AI assistant that makes physical retail feel as intuitive as the digital world.
+90%
Engagement
When customers try AI Findr, they keep coming back.
+20%
More conversions
AI Findr boosts spend per visitor from first step to checkout.
+39pts
Net Promoter Score
Everyone prefers AI Findr to mall directory solutions.
+800%
Monthly user growth
Consumers expect conversational AI — join the wave.
Multiplaza Bogotá isn't just any mall.
A flagship—and a laboratory for retail innovation
Grupo Roble has a portfolio of landmark retail destinations across the region under its award-winning Multiplaza brand.
At 1.9 million square feet, about 34 football fields, Multiplaza Bogotá operates at 100% occupancy and saw double-digit traffic growth in 2025.
“With the increase in visitors,” Managing Director Juan Sebastián Osorio says, “we wanted something inclusive and powerful that would let us interact with our customers and get to know them.”
The challenge
With millions of visitors, how do you ensure no one feels lost?
- Visitors struggled with wayfinding
- Promotions and events were hard to surface
- Needed to bridge online and offline experiences
“Ideas alone aren’t enough. You need a technology partner who can execute with speed and quality. With AI Findr, we found exactly that.”
Managing Director,
Multiplaza
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How AI Findr solved it
Conversational AI goes omnichannel
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Deployed a conversational AI agent across Multiplaza’s website and digital signage kiosks inside the mall.
Enabled visitors to ask questions in their own words.
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Delivered instant, visual answers with maps, store locations, promotions, and event details.
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More than answers. Real-time insights
As the busy season approaches, Multiplaza is ready to handle more queries with customer insights to shape campaigns and offers.
Working prototype in under a week
Multiplaza can see what shoppers really want in their own words.
Trend detection
Spot rising interest in products or events early.
Content optimization
Find gaps and adjust promotions in real time.
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“Together, we created a shopper experience that blurs the line between digital and physical — and sets a new standard for malls in Latin America.”
CEO,
AI Findr
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Put your entire mall into the palm of their hand.
Share your details to get the deck with real numbers and use cases from malls using AI Findr.
