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How do you help millions of visitors quickly find what they want?
A flagship mall in Colombia partners with AI Findr to deliver natural, visual search across digital and physical touchpoints.
Multiplaza redefines shopping experiences
Grupo Roble
Real estate division of Grupo Poma, one of Latin America’s most respected business groups.
A regional leader in retail
A regional brand of award-winning shopping destinations Multiplaza Bogotá: 182,000 m² flagship in La Felicidad, operating at 100% occupancy with double-digit traffic growth in 2025.
Elevating the retail experience
Recognized for design excellence, scale, and digital innovation that elevate the retail experience.
The challenge
With millions of visitors, how do you ensure no one feels lost?
- Visitors struggled with wayfinding.
- Promotions and events were hard to surface.
- Needed to bridge online and offline experiences.
“Ideas alone aren’t enough. You need a technology partner who can execute with speed and quality. With AI Findr, we found exactly that.”
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General Manager
Multiplaza
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How AI Findr solved it
AI Findr conversational search goes omnichannel
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Deployed a conversational search assistant across Multiplaza’s website and digital signage kiosks inside the mall.
Enabled visitors to ask questions in their own words.
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Delivered instant, visual answers with maps, store locations, promotions, and event details.
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More than answers. Real-time insights
As the busy season approaches, Multiplaza is ready to handle more queries with customer insights to shape campaigns and offers.
Working prototype in under a week.
Multiplaza can see what shoppers really want in their own words.
Trend detection
Spot rising interest in products or events early.
Content optimization
Find gaps and adjust promotions in real time.
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“Together, we created a shopper experience that blurs the line between digital and physical — and sets a new standard for malls in Latin America.”
Leader Generative AI
at AI Findr
Transform your visitor experience with AI Findr
Learn how we deliver
AI Findr bridges the gap between digital and physical touchpoints, making every visit smarter, smoother, and more profitable.
Let the product speak for itself
Don’t just read about it - try it. A real demo shows how AI Findr understands your users, boosts conversions, and fits your business needs.
Chechu Salas
Head Monkey
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